Frequently Asked Questions

For any questions not answered within the FAQs, please email us directly

ScribDu FAQs

Can this be used on a PC & Mac?

YES! ScribDu is both Mac and PC 32bit or 64bit compatible. Requires Windows 7 or higher for PC and Mac OSX 10.10 or higher.

Does ScribDu create Blackboard videos?

YES! ScribDu is the first and only doodle video software that not only creates captivating, realistic whiteboard videos AND can also create blackboard videos! PLUS the process is super simple - click a few buttons and instantly convert the whiteboard to a blackboard!

Do I own the work I create?

Yes, for our purposes, the user owns the work product and content the user creates using our software. We retain the rights to the software, and to the images, sounds and other creative elements that we provide you for you to use in connection with the software, and those are licensed to you in accordance with the End User Agreement. The works that you create using these elements and our software are yours, as between you and us. We do not re-use, distribute or commercialize your work product. The user is responsible for ensuring the user has all the necessary rights to the content the user creates or adds to the work product and that the user work does not violate the rights of third parties.

Is there a monthly fee to use ScribDu?

ScribDu membership is available with your choice of an ongoing monthly subscription or a single, annual payment that is heavily discounted.

What kind of images can I upload?

We kept it simple, allowing you to add PNG and JPEG files. Each image will automatically have a pre-determined "draw path," that you can customize as you wish. And yes you can import black and white and color images as well

Is there anything to download?

ScribDu is a powerful desktop application installed directly on your computer. Upon purchase, you can select to download the Windows 32 or 64 bit version, as well as the Mac version. It DOES require an Internet connection as it pulls images from the internet and your saved projects from the cloud.

Can I add audio to a ScribDu video?

YES! You can add a voiceover OR musical audio clip to ScribDu videos. ScribDu comes with TONS of stock audio background files for you to use OR you can upload your own audio within ScribDu! We recommend MP3 files for size and quality.

Can I import my own fonts? Does it support multiple languages?

YES! We kept it simple to accept any language, we allow you to import ANY font. You can upload any TIFF or OTF file right into ScribDu!

What type of files does ScribDu create?

ScribDu allows you to easily create standard .mp4 video files that can easily be uploaded to various video sites like YouTube, etc.

Does ScribDu create HD quality files?

YES! ScribDu allows you to easily create high quality video files. Export options include: - Resolution from 360 - 1080p- Frames Per Second of 24 - 60- Quality from Low (62%) - Maximum (100%)

Do you include step-by-step instructions?

YES! We have easy to follow videos that will show you everything from creating a video, adding your images, and even exporting!

What about Updates? How does that work?

Because our software is a hybrid Web + Desktop app, we autopush our updates straight to your computer. When an update is ready, you'll be alerted to update your software.

How do I upload my own images?

Inside the software, on the left side box, on the bottom right, there is a PLUS sign. When you click it, a box will appear to upload your image and autosave that image, character or sound. It will stay saved in your software until you delete it.

Is ordering completely risk free?

YES! We ask you not to purchase if you are unsure of what ScribDu does or how it will benefit you. But, if at any point in 30 days, you decide that ScribDu is not for you, simply send us your receipt and we will issue a prompt and courteous refund. You will then, sadly, lose access to ScribDu.

Why do I see Doodly on some of ScribDu's pages?

Doodly is the parent developer of the software that we partnered with to provide ScribDu. Their name appears in some of the marketing and tutorial videos.

How do I get support?

Easy. Contact us directly: admin@thejoshuachristensen.com. Our team of talented support specialists will respond to your query in less than 24 hours, and typically much faster.

ToonDu FAQs

Can this be used on a PC & Mac?

YES! ToonDu is both Mac and PC 32bit or 64bit compatible. Requires Windows 7 or higher for PC and Mac OSX 10.10 or higher.

Do I own the work I create?

Yes, for our purposes, the user owns the work product and content the user creates using our software. We retain the rights to the software, and to the images, sounds and other creative elements that we provide you for you to use in connection with the software, and those are licensed to you in accordance with the End User Agreement. The works that you create using these elements and our software are yours, as between you and us. We do not re-use, distribute or commercialize your work product. The user is responsible for ensuring the user has all the necessary rights to the content the user creates or adds to the work product and that the user work does not violate the rights of third parties.

Is there anything to download?

ToonDu is a powerful desktop application installed directly on your computer. Upon purchase, you can select to download the Windows 32 or 64 bit version, as well as the Mac version. It DOES require an Internet connection as it pulls images from the internet and your saved projects from the cloud.

What type of files does ToonDu create?

ToonDu allows you to easily create standard .mp4 video files that can easily be uploaded to various video sites like YouTube, etc.

Do you include step-by-step instructions?

YES! We have easy to follow videos that will show you everything from creating a video, adding your images, and even exporting!

How do I upload my own images?

Inside the software, on the left side box, on the bottom right, there is a PLUS sign. When you click it, a box will appear to upload your image and autosave that image, character or sound. It will stay saved in your software until you delete it.

Is ordering completely risk free?

YES! We ask you not to purchase if you are unsure of what ToonDu does or how it will benefit you. But, if at any point in 30 days, you decide that ToonDu is not for you, simply send us your receipt and we will issue a prompt and courteous refund. You will then, sadly, lose access to ToonDu.

Does ToonDu create Blackboard videos?

YES! ToonDu is the first and only doodle video software that not only creates captivating, realistic whiteboard videos AND can also create blackboard videos! PLUS the process is super simple - click a few buttons and instantly convert the whiteboard to a blackboard!

Is there a monthly fee to use ToonDu?

ToonDu membership is available with your choice of an ongoing monthly subscription or a single, annual payment that is heavily discounted. Your ongoing membership allows us to continue to grow and develop ToonDu, adding features that will help you create better doodle videos!

What kind of images can I upload?

We kept it simple, allowing you to add PNG and JPEG files. Each image will automatically have a pre-determined "draw path," that you can customize as you wish. And yes you can import black and white and color images as well!

Can I add audio to a ToonDu video?

YES! You can add a voiceover OR musical audio clip to ToonDu videos. ToonDu comes with TONS of stock audio background files for you to use OR you can upload your own audio within ToonDu! We recommend MP3 files for size and quality.

Can I import my own fonts? Does it support multiple languages?

YES! You can add a voiceover OR musical audio clip to ToonDu videos. ToonDu comes with TONS of stock audio background files for you to use OR you can upload your own audio within ToonDu! We recommend MP3 files for size and quality.

Does ToonDu create HD quality files?

YES! ToonDu allows you to easily create high quality video files. Export options include: - Resolution from 360 - 1080p- Frames Per Second of 24 - 60- Quality from Low (62%) - Maximum (100%)

Why do I see Toonly on some of ToonDu's pages?

Toonly is the parent developer of the software that we partnered with to provide ToonDu. Their name appears in some of the marketing and tutorial videos.

How do I get support?

Easy. Contact us directly at admin@thejoshuachristensen.com. Our team of talented support specialists will respond to your query in less than 24 hours, and typically much faster.

StreamDu FAQs

Do I automatically get cloud storage when I get StreamDu?

Yes! StreamDu automatically stores your videos and streams them from the cloud! The amount of storage scales with your budget and needs.

How’s StreamDu different from any other video platform?

Thanks to the 4K Ultra HD quality, viewers can see your videos at the highest quality. In fact, StreamDu uses the same content delivery network that Amazon Prime and Hulu rely on. So you no longer have to worry about ads, annoying stops and starts, or off-putting buffering.

Can I cancel my StreamDu account anytime?

Yup! All of our plans are risk-free. And thanks to our money-back guarantee, you’ll get a full refund if you cancel within the first 30 days. If you still want to keep StreamDu, but don’t really need the added benefits, you can always downgrade to our other plans, too.

Am I going to have to deal with third party ads with StreamDu?

Nope! We made sure all paid plans on StreamDu keep your content clear of in-video ads. So you never have to worry about overlays, or pre-roll and post-rolls.

Does StreamDu have a Free plan?

Users can opt-in for the free StreamDu Lite account and get a limited number of videos and other customizations included. However, when you subscribe to StreamDu Cloud, you get UNLIMITED player skins & border skins, bandwidth, and video funnels. And unlike StreamDu Lite, you get up to 7TB cloud storage, as well as instant access to standard versions of StreamDu, StreamDu Plus, StreamDu Cloud, and StreamDu Pro. All for just $49 a month.

Is there a video limit with StreamDu?

There are no video limits with StreamDu Plus, StreamDu Cloud and StreamDu Pro! Create unlimited videos with unlimited combinations of player skins & border skins, bandwidth, and video funnels.

Why do I see Voomly on some of StreanDu's pages?

Voomly is the parent developer of the software that we partnered with to provide StreamDu. Their name appears in some of the marketing and tutorial videos.

How do I get support?

Easy. Contact us directly at admin@thejoshuachristensen.com. Our team of talented support specialists will respond to your query in less than 24 hours, and typically much faster.